Customer Service Intern

Internship Birmingham

Overview

We are looking for multiple customer services interns for this summer to join our team. The Customer Service Agent (CSA) is Move & Store’s customer concierge. As the first voice our customer’s hear, we pride ourselves on CSA’s being friendly, knowledgeable, and efficient. In addition, Move & Store looks to recruit CSA’s with additional talents beyond customer service that are utilized in downtime. 

Responsibilities

  • Provide customers a delightful experience by answering their calls in an upbeat, servant oriented manner. 
  • Determine what service type is needed and either provide a quote over the phone or collect the information required for an estimator to complete. 
  • Follow up on quotes to clarify questions and book jobs. 
  • Input customer information into Move & Store’s customer resource management platform in an efficient and accurate manner. 
  • Work with other CSA’s as well as the operations department to coordinate and schedule jobs. 

Qualifications

  • Meticulous attention to detail—All action flows from the original conversation our CSA’s have with customers. It is imperative that the information collected is descriptive and accurate. 
  • An excellent memory and organizational skills—At any given time, a CSA could have 5 or more customer accounts that are working on. Following through on all outstanding requests in a timely fashion is crucial. 
  • Effective communication skills—Your communication skills are the means by which we set customer expectations and expectations for our operations team. Informative, accurate communication is key for delivering on these expectations. 
  • Fast learner—Our customer resource management platform is robust and requires a computer literate individual who is a fast learner. 
  • Problem solver—From customer issues to schedule conflicts, our CSAs are called on to solve problems on the fly.

Compensation

This is a paid intern position.

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