FAQ

Got questions? We've got answers.


How do you protect my furniture?

We use a combination of stretch wrap and professional moving pads to help prevent dings and dents. In the truck, everything will be strapped in nice and snug.

What’s the deal with the booking fee?

Our booking fee simply covers the guys getting to and from the job site. We keep it nice and simple so you aren’t surprised at the end of the day.

What is the process if anything is damaged?

We carry a minimum of $.60/pound of coverage as required by the state. However, we do offer alternative protection plans. Based on the coverage amount, if an item cannot be repaired, we’d be happy to help replace it.

What if it rains on my move day?

As long as the weather is not severe, we will be comfortable continuing the job. We will, of course, do our best to keep everything nice and dry so your items don’t get soaked.

What size trucks do you use?

We use 16’ and 26’ box trucks. Based on the inventory, we will be able to determine the size and the number of trucks needed to complete your move.

When does the hourly rate start?

The clock starts when the movers arrive on site. They will do a brief walkthrough and then start moving!

Do you move on the weekends and are there different rates?

We do move on the weekends and there is no difference in price. We know moving is stressful, the least we can do is accommodate your schedule.

Are you licensed and insured?

Absolutely we are!

What forms of payment do you accept?

We accept cash, check, or your choice of credit card.

Do you move pianos?

We can definitely move pianos. Just let us know before hand so we can make sure we bring the proper tools.

Do your movers disassemble and assemble beds?

As long as the bed frame is simple and easy to dismantle, we have no problem doing so. However, if the bed has a lot of nuts and bolts and requires extensive assembly, such as a platform bed, we ask that the customer have that disassembled and ready to go when the mover arrive. This is to ensure that we can save you money by saving you time on your move.

What is your cancellation policy?

If customer wishes to cancel a move, they must do so 7 days prior to scheduled move in order to avoid a $100 cancellation fee. If customer wishes to reschedule, they should do so 48 hours prior to their move; otherwise, a $100 rescheduling fee will apply and/or Move & Store’s refusal to complete the job at the customer's desired time.

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